Questions and answers
All the questions in one place
Costs, stock, getting started and data. If your question is not here, write to us and we will answer the same working day.
Costs
What is the commission?
20% of the net value of the stock sold, calculated before marketplace fees. For example, a part sold for PLN 100 net means PLN 20 of DeadStock commission. Marketplace fees and shipping are paid separately, as with any marketplace sale.
Are there any hidden fees?
No. You don't pay for set-up, a subscription, licences, servers, updates or support. You pay a commission on sales. Marketplace fees and shipping are yours, as with any sale.
What if the stock doesn't sell?
You pay nothing. Commission is due only on stock that sells.
How many people do I need?
Nobody new. Your warehouse operative picks and packs the orders in their normal working hours, without a separate hire. The app runs the listings, price adjustments, orders and invoices.
Stock and selling
Is my stock suitable?
New goods with an EAN code or a recognisable manufacturer name sell best. It also works without a code: the app builds the product card from the name. Show us your list and we will tell you what has a chance of selling.
Where do I sell?
On marketplaces, on your own account. Orders from other sources, such as phone orders, can be entered by hand.
Whose marketplace account do I sell on?
Your own. You connect it to the app with one login and one consent.
Will buyers see my company?
Yes, you sell on your own account. You decide which products to list and at what price.
Who answers buyers and handles returns?
You do, in the app. DeadStock gathers messages and returns in one place, and every reply, refund and return to stock needs your click.
Who packs and ships the parcels?
You do. Marketplace orders arrive on their own, and you create the shipment and print the label straight from the order.
What if the AI recognises a product wrongly?
You review every offer before you list it. The EAN you enter is never swapped for another product.
Where do the photos in the offers come from?
From marketplace catalogues or from the web. A web photo is used only when its source confirms the same EAN or catalogue number.
Can anything happen without me knowing?
No. You decide what to list and at what price. A message to a buyer, a refund and a return to stock always need your click.
Getting started and integrations
How do I start?
Create an account, connect your warehouse and your marketplace accounts, and the app prepares your first offers. There is nothing to install.
When can I start using my account?
Once it is activated. We check and activate every account by hand, and email you access when it is ready.
Do I need to install anything?
No. The app runs in the browser. You don't need a barcode scanner or a marketplace integrator either.
Do I need to change anything in my warehouse system?
No. DeadStock connects to your warehouse system, and the system itself stays as it is. Without a warehouse system, you scan codes with your phone.
I don't have a warehouse system. Is that a problem?
No. Scan the codes with your phone in the browser and the app builds the stock list from them.
My system isn't on the list. What now?
Write to us and we will check the best way to connect it. Until then, you can add stock by scanning it with your phone.
Invoices and data
How does KSeF work?
The app issues the invoice and prepares an XML file ready for KSeF. You upload it in the Ministry of Finance portal and enter the KSeF number in the app.
Who sees my products and orders?
Only your company. Each company sees only its own products, orders and invoices.